Help that keeps your information safe.

Auction Pack Review is operated by Oculamor Ltd, registered in England and Wales under company number 17011848. Its registered office is 58 Armley Ridge Road, Leeds, LS12 3NP. ICO registration ZC090570.

Email support@auctionpackreview.com. Support is provided in English by email so the request, evidence and outcome can be kept together.

Include the email address on your account and, where relevant, the review or order reference shown in the Service. Do not send your password, verification or reset link, full payment-card details, or legal-pack files by support email.

• creating, verifying or accessing your account;
• a missing transactional email or expired secure link;
• an upload, validation, order or payment problem;
• a review that is unavailable, incomplete or appears incorrect;
• billing, cancellation, refund or complaint questions;
• account closure and data-protection requests;
• accessibility barriers; and
• a suspected security or privacy incident.

To help us investigate safely, tell us:

• what you were trying to do;
• what happened and what you expected;
• the approximate date and time;
• the page and browser or device you were using; and
• any short, non-sensitive error reference displayed by APR.

A screenshot can be useful, but remove email addresses, document content, payment details, tokens and unrelated browser tabs first. We will ask through an appropriate secure route if more information is genuinely required.

Use the sign-in page’s password-reset route if you have forgotten your password. Verification and reset links expire and cannot be reused. You can request a fresh link from the relevant page.

Public responses are deliberately generic to avoid revealing whether an email address has an account. Check spam or junk folders and allow a short delivery period before contacting support.

Support will never ask for your password or the full contents of an active verification, reset or session token.

Include the review reference and identify the finding, source page or pack version concerned. Do not attach the whole pack by email.

Support can investigate whether APR processed the identified pack version as intended. It cannot provide legal advice, interpret a title for you, tell you whether to bid, or replace your solicitor or licensed conveyancer.

Auction deadlines can be short. Do not wait for APR support before obtaining urgent professional advice or checking the auctioneer’s latest documents and addenda.

If you are dissatisfied, say clearly that you are making a complaint and explain the outcome you are seeking. We will identify the owner of the response, investigate the relevant records and provide a written outcome when the investigation is complete.

Depending on the issue and your legal rights, an appropriate remedy may include an explanation, correction, repeat performance, price reduction or refund. Nothing in this support process limits your statutory rights.

Use the subject “Privacy request” or “Close my account” when emailing support. We may ask for proportionate information to verify the request and protect the account from unauthorised deletion.

Account closure does not necessarily erase every record immediately. Some order, payment, complaint, security or legal records may need to be retained. See the Privacy Notice for the current retention and rights position.

If you believe an account, report link or APR system is exposed, email support@auctionpackreview.com with the subject “Security concern”. Explain the issue without accessing another person’s data, disrupting the Service or including live credentials or exploit code in the first message.

We may restrict affected access while we investigate. Where it is safe and lawful, we will explain the material reason and the route for review.

If APR cannot securely complete an action, it will fail closed and show an unavailable state rather than accepting data or presenting a result that may not be trustworthy. Try again later or contact support if the problem continues.

We do not promise that support or automated processing will complete before a particular auction deadline. Always preserve enough time for your own checks and professional advice.